The link between the lab, the factory and the customer: application support, better use of your production lines, material expertise and accredited labs.
On this page
Technical and application support Production line utilisation and ingredient sourcing Material expertise ISO certification and accreditation
Technical and application support
Unless your customers buy on price and basic specifications alone, your service matters as much as your product. I help you build and coach a technical and application support team, and set up an application centre, lab or studio to engage customers, show your portfolio and co-create new concepts and prototypes.
- Promoting your portfolio to customers and prospects, and communicating product changes
- Supporting customers when they implement your products
- Co-creating new, tailored products with customers and prospects
- Technical engagement with new prospects
- Customer education and training
- Hosting customers in your application studio, and visiting them for project implementation
- Interactive webinars, with samples sent out in advance
Production line utilisation and ingredient sourcing
Idle capacity is lost margin. I help you find it and fill it with the right products.
- Analysis of unused and underused production line capabilities
- A portfolio deployment plan, preferably without capital investment and with minimal operating costs
- Higher line profitability through products with better margins
- A sourcing and deployment strategy for key ingredients
Material expertise
A dedicated Material Experts Team (MET) that works across R&D, Procurement and Quality gives you better ingredients, better specifications and stronger supplier relationships.
- Setting up and developing the Material Experts Team
- Managing material needs across projects and operations, together with suppliers and internal teams, to find new technologies and partners
- A Positive Material List (PML) that fully meets quality and regulatory requirements
- High-quality global ingredient specifications, agreed and signed off with suppliers
- Continuous optimisation of the material portfolio
ISO certification and accreditation
I have led my R&D organisations through ISO 45001 certification and ISO 17025 accreditation. At IFFCO Group, my team became the first industrial R&D organisation in the GCC with ISO 17025 accreditation for the analysis of contaminants in edible oils (MCPDE, GE, MOAH, MOSH) and for the sensory analysis of foods.
- New business opportunities with customers and prospects
- Lower operating costs and less dependence on external labs
- Stronger ground in disputes with suppliers, customers, regulators, customs and other authorities
Want to discuss this for your company?
Tell me what you are working on. The first conversation is free and without obligation.